Privacy Policy


Usalama Tours (“We”, “Us”, or “Our”) is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information. We adhere to the privacy laws and regulations in Rwanda and aim to ensure compliance with European, Canadian, and United States privacy standards.

Information We Collect

  1. Personal Information: We may collect your name, contact details (email, phone number, address), nationality, and passport information to process your travel bookings and comply with legal requirements.

  2. Payment Information: We collect payment details to facilitate transactions and process refunds if necessary. Financial information is securely processed through trusted third-party payment processors.

  3. Travel Preferences: We collect information about your travel preferences and requirements to provide personalized tour itineraries and services.

  4. Technical Information: We may gather technical data such as IP addresses, device information, and cookies to enhance our website functionality and security.

How We Use Your Information

  1. Booking and Services: We use your personal information to fulfill your travel bookings, confirm reservations, and provide you with requested services.

  2. Communication: We use your contact details to respond to inquiries, send booking confirmations, and provide essential travel information.

  3. Marketing: With your consent, we may use your data to send promotional materials, updates, and offers. You may opt-out at any time.

  4. Legal Compliance: We process personal information to comply with legal obligations, including tax and immigration requirements.

  5. Improvement: We may analyze your data to enhance our services, customize tour experiences, and optimize our website.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with trusted partners, including hotels, airlines, and tour operators, solely for trip arrangements. We ensure that these partners comply with strict privacy and security standards.

In some cases, we may be required to disclose your information to comply with legal obligations, protect our rights, or respond to legal requests.

Data Security

We employ industry-standard security measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage over the internet is completely secure; we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information only for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Privacy Rights

You have the right to access, correct, or delete your personal information held by Usalama Tours. You can also request information about the data we hold and how it’s used. To exercise these rights, please contact us at


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Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us, and we will promptly delete it.

International Data Transfers

When you provide your information, it may be transferred and processed in countries outside your jurisdiction. We take steps to ensure your data is adequately protected during such transfers.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will post any modifications on our website.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our Data Protection Officer at

By using our services, you consent to the terms of this Privacy Policy.

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